Send us the details, including your terminal serial number.
›02 9057 8088, 8am to 6pm, Monday to Friday.
›Serial number, connection, paper rolls.
›Declines, transaction queries, payouts.
›Log in to see your terminals, transactions, payouts and tickets.
Opening soonThe more detail you give us, the faster we can help. Please do not include card numbers or passwords.
Our support team will be in touch. If you cannot take payments, please also call 02 9057 8088.
The serial number is printed on a label on the back or underside of the terminal. Please copy it exactly as shown, including any letters.
Check that the terminal has power and a working internet or mobile connection, then restart it and try again. If it still does not work, send us a support request and choose the option that you cannot take payments.
Send a support request, tell us what you need and where to send it, and we will arrange it.
Ask the customer to try another card or to contact their bank. If several cards are declined, call us on 02 9057 8088.
Send a support request with the date, the amount and the last four digits of the card if you have them. Never send a full card number.
Payouts are made 7 days a week, even on weekends. Send a support request with the date and amount you are asking about and we will check it for you.
More answers are on our FAQ page.
Be wary of unexpected calls, emails or messages asking you to change terminal settings, process refunds or share card details. If you are unsure, call us on 02 9057 8088 before you act.
For tax questions about your business, visit the Australian Taxation Office (ato.gov.au). For information on card payments and surcharging rules, visit the Reserve Bank of Australia (rba.gov.au).