Frequently asked questions about EFTPOS and payments

Fill in the short quote form or sign up for 3 months of free EFTPOS terminal rental. Signing up is free and carries no obligation. Our team will call you, confirm what you need and set everything up.

Eligible businesses receive the first 3 months of EFTPOS terminal rental free. Signing up is free and carries no obligation. Eligibility and the full offer terms are on our Terms and conditions page.

Your business name and ABN, the owners or directors, and the bank account you want sales paid into. A recent statement from your current provider helps if you are switching.

TAIQ works with a partner network that processes over 1 billion transactions a year, so your payments run on infrastructure built for scale. Our own team looks after your setup and support, 8am to 6pm.

We guide you through each step and aim to make the changeover quick. We confirm the timing in your quote.

It depends on your business. Complete the short quote form and we will prepare a personalised quote.

Services are provided under a merchant agreement. We explain the terms clearly before you decide, including any notice period, equipment return requirements and termination fees. These are disclosed before you accept the agreement.

No. Everything is set out in your quote, so you can compare it with your current statement.

Yes. We offer 7-day payouts, so your takings can reach you even at the weekend. We confirm the details in your quote.

No. With 7-day payouts, weekend sales are not held until Monday.

Tap, chip and swipe with the major card brands, plus mobile wallets that your terminal supports. Ask us if you need a specific method.

Yes. We can show your logo on the terminal screen and on printed receipts. We send the artwork requirements after you sign up.

Portable terminals can switch between three mobile networks, and offline payments are supported, so you can keep trading.

Yes. WEX fuel cards are supported.

TAIQ connects through Linkly and other integration channels. Tell us which POS you use and we will confirm the connection.

Yes, in most cases. Tell us which system you use and we will confirm the connection and set it up for you.

Yes. We can supply a POS system with or without a scanner and scale, installed and connected to your terminal.

Yes. We can help you accept cards on your website and connect to popular store platforms.

Yes. With pay by link you send a secure payment link by text or email.

Yes. Our developer API lets you add payments to your own software or platform. Request a call back and we will send you the access details.

Yes. We can arrange a business-grade internet connection for your location and set it up alongside your payments.

Yes. We can set up a local business phone number with a greeting and call menu. You can also add an optional AI voice service to answer calls.

An affordable add-on that keeps your business emails and customer conversations in one place. It works with Microsoft 365, Exchange and any other email service.

We can help you get started with a free local business phone number, email and website. Ask us whether you qualify.

Our Australian-based support team, from 8am to 6pm. Call 02 9057 8088 or send a request on the Support page.

Yes. We have retail, business and marketing experts, and consultations are free. Ask for one when you get in touch.

The surcharging rules have changed in Australia. Check the Reserve Bank of Australia’s website for the official position, or ask us how it affects your business.